It’s Wonderful to be Noticed!

by Dr. Ron Arndt

Typically I avoid “tooting” my own horn, however something came up recently that I am proud to share. Last month I was awarded a surprise and first-of-its kind acknowledgement from The John DiJulius Group.

This group, headquartered in Cleveland, Ohio is the country’s premier customer experience-consulting firm that uses the X-Commandment methodology to providing World-Class Customer experience training. I believe that the persistent and consistent delivery of exceptional, world-class customer experiences is THE key distinctive competencies that will separate you from the competition.

As a Certified Secret Service Agent, I have enthusiastically introduced this training into the dental profession. Additionally, in partnership with a fellow Certified Agent, Dr. Mario Pavicic, we presented patient experience training to faculty and preceptors at the Case School of Dental Medicine. It was met with enthusiastic reviews.

To my surprise, at the Secret Service Summit last month, Mr. Dave Murray, Senior Customer Service Consultant of The DiJulius Group announced my name and invited me up on stage in front of an audience of nearly 600 attendees to acknowledge my zeal for bringing Secret Service to the dental profession. In addition to his very kind and supportive comments, he presented me with my own “Bobble Head” replica of me! Take a look…which head looks better…the Bobble Head or my real mug? I’m taking votes.

Here is a video of the event:

I thank Mr. Murray and the entire DiJulius Team for their thoughtfulness. It has been and continues to be exciting to help my dental colleagues and their teams to implement ways to making their patients feel important, loved and well taken care of when visiting their dentist. And these service excellence techniques are LOW or NO COST to the practice, all while making price irrelevant!

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