Turn Conflict into Opportunitiesby Dr. Ron Arndt
We dentists like to avoid conflict at all costs. It seems to be built into our DNA.
God forbid when we have an upset patient to deal with; an employee to discipline or a change that won’t be received favorably by the team. We simply avoid the conflict. We hate conflict.
Hello! With any type of team, conflict comes with the territory. You’re just going to have to deal with it!
You can resolve conflict through:
- Third-party mediation
But you can’t ignore it. When you, as the Dental CEO, begin to understand how conflict can be an opening to problem resolution, it will forge higher-quality outcomes for you.
I am going to share with you two extremely valuable tools to enable you to turn any conflict into an opportunity:
- Have available your written set of core values.
- Have a written vision statement.
Now what that means, is that you must take the time to think these out, write them down and then share with your team. Through these 2 documents, you will have the solutions to all of your conflicts.