A Treatment Plan for your Officeby Dr. Ron Arndt
In my last post I spoke about how your HR Handbook is your Treatment Plan for your dental office. I want to elaborate and ask you to think about this going forward:
- Determine a system for feedback. Team members need to have a least one annual meeting for performance review. This is the time to review competencies and set new goals or standards as well as develop long term objectives.
- Write individual list of tasks for each position. Ask team members to compile a list of tasks and responsibilities for their positions. Review and determine appropriate competencies, performance standards and standards of measuring.
- Write out in detail provisions for vacation, sick days, medical leave, employee benefits, continuing education benefits, life insurance, medical coverage, dental coverage, overtime, incentive plans, performance evaluations and raises, patient contact issues, policy against drug and alcohol use and sexual harassment.
“When you aim for perfection, you discover it’s a moving target.” ~ George Fisher