Four Tips On How to Retain Dental Employees

by Dr. Ron Arndt

Setting Dental Staff Accountability
Retaining dental employees is more cost-effective and all-around better for the practice than having to hire a new one. Keeping in mind that your staff is your biggest asset, follow my four tips to retain dental employees. I promise that this will take little time, but will provide a huge benefit.

  1. Re-recruit annually. At the end of the year, meet with every team member for a moment. Shake their hand warmly, look them straight in the eye, and say “I am really happy that you are part of our team. Your being here makes a positive difference.”
  2. Hold an annual performance review with everyone. Spend part of that time discussing what’s ahead for them. Even if not much is changing, a focus on the future keeps team members connected to you because they are reminded that you care.
  3. Ask and learn. Sit down with your valued team members and ask each one “How likely are you to still be working here two years from now?” If the answer is anything but a solid “very likely,” then ask “what would change that for you?”
  4. Foster pride. When a team member does something outstanding, send a letter home telling their family what a great job their [mom, spouse, son/daughter] is doing, and how important they are to your team.

“There’s no limit to what can be achieved if you’re willing to share the credit.” ~ Wilson Wyatt, Sr.

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