Tips on How to Increase Team Accountabilityby Dr. Ron Arndt
Remember that increasing levels of accountability within your dental practice is essential if you are to grow and prosper. Below are my top tips on how to do so:
- Develop an “IDP”– Individual Development Plan. Schedule time to meet with each team member and outline a plan for continuing professional learning. Set times on the calendar for future meetings – quarterly, semi-annually, or yearly so that team members are fully invested in their professional growth. Calling this practice an IDP lets the employee know that you are committed to their professional development.
- Document all conversations with date and initials. Note any behavioral issues with full descriptions. Remember to evaluate observable behaviors against the IDP.
- Begin with positive communication. The best tip I can give is to engage vs. alienate. Start off the conversation with something commendable. For example: “I feel you are an important member of our team.” Make your comment sincere and honest. People see through a façade.
- Offer incentives. Offer incentives to develop the behaviors you need and want. If your team has not been asking for referrals, create a simple game where the individual who asks for the most referrals during the month wins a full tank of gas, an iTunes gift card or 4 movie tickets next month.
“If you don’t set a baseline standard for what you’ll accept in life, you’ll find it’s easy to slip into behaviors and attitudes or a quality of life that’s far below what you deserve.” ~ Anthony Robbins