Standards: A Great Neutralizer

by Dr. Ron Arndt

Dental office receptionist new patients
Standards are the behaviors to which you naturally hold yourself. Standards neutralize and streamline your office’s practices. And they are a must!

In your dental practice, standards define the framework in which everything operates around you – your staff, your patient and your office systems.

When you articulate your standards clearly, it helps everyone understand what behaviors are expected.

This may seem daunting to you – after all, I know you have other stuff going on as the Dental CEO – but, I have good news. You do not have to create and formalize standards on your own. By doing this jointly with staff, it reduces friction, increases productivity, and improves retention.

Doctor, it is crucial for you to model and enforce standards consistently. You will be surprised to find how quickly patients and staff adjust their behavior to meet your expectations.

Take a look at your current standards. How well do they represent you? Are you on time for your Morning Huddle? Are you in a positive mood when you see patients? Can you think of any inconsistencies in your behavior?

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