Do you have a Sourpuss in your office?by Dr. Ron Arndt
If not, you are among the fortunate. I’ve got coaching stories that would cause you to “gasp” if you heard how some people act towards customers, team members and supervisors in professional settings. I bet you have one or two of your own. It seems that so many dental practices or businesses I interact with have at least one individual – often on the “front line” – who seem to have a chip on their shoulder or is carrying some kind of a cross that they want others to bear with them. They’re often wrong yet never in doubt!
To determine if you have a Sourpuss in your midst, consider the following:
- Look up, pay attention, and discover if there is anyone on your team not greeting guests like friends and family who visit your home. Anything less is a Sourpuss.
- Anonymously survey your team and the guests you serve. Be specific and ask in your survey if there are any Sourpusses in your midst. Oh my gosh – we don’t want to be so brash and frank. Yes you do as your business success demands it! Ok, change Sourpuss to “Grumpy” or some such word.
- Ask yourself privately this question regarding every person on your team: “When standing in front of this person and interacting with them, do I feel *more* or *less* energized and enriched for being in their presence?”
In our current economic environment, there is NO ROOM for a single Sourpuss in a successful, caring, customer-centered business!
Too often we underestimate the power of a touch, a smile, a kind word, a listening ear, an honest compliment, or the smallest act of caring – all of which have the potential to turn a life around. It can turn a business around as well.
Keep in mind…a bad attitude is like a flat tire. You can’t get very far until you change it. When you have to start compromising yourself and your values for the people around you, it’s probably time to change the people around you. Herd them out of your business and your life.