Dr. Ron’s Real-Life Service Blog: Self Appraise Your Dental Practice

by Dr. Ron Arndt

So you think you are sooooo good? How do you know? Read how this creative young man determined his value.

A little boy went to a drug store, reached for a soda carton and pulled it over to the telephone. He climbed onto the carton so he could reach the buttons on the phone and proceeded to punch in seven digits (phone numbers).

real life stories of outstanding customer serviceThe interested store owner observed and listened to the conversation:

BOY: “Lady, can you give me the job of cutting your lawn?”
WOMAN (at the other end of the phone line): “I already have someone to cut my lawn.”
BOY: “Lady, I will cut your lawn for half the price of the person who cuts your lawn now.”
WOMAN: “I’m very satisfied with the person who is presently cutting my lawn.”
BOY (with more perseverance): “Lady, I’ll even sweep your curb and your sidewalk, so on Sunday, you will have the prettiest lawn in all of Palm Beach, Florida.”
WOMAN: “No, thank you.”

With a smile on his face, the little boy replaced the receiver. The store owner, who was listening to all of this, walked over to the boy.
dental practice customer service

STORE OWNER: “Son…I like your attitude. I like that positive spirit and would like to offer you a job.”
BOY: “No thanks.”
STORE OWNER: “But I just listened to you. You were really pleading for a job.”
BOY: “No Sir, I was just checking my performance at the job I already have. I am the one who is working for the lady I was talking to!”

This is what Coach Ron calls, “Self Appraisal.”

“Every job is a self-portrait of the person who did it. Why not autograph your work with excellence?”

What can you do in your work this week that will make your signature stand out?

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