The Secret to Keeping Good Employees

by Dr. Ron Arndt

Setting Dental Staff Accountability
It costs four times more to hire a new employee than to retain a current one. What’s the secret for keeping them?

Recognize them!

Your STARS – Synergistic Team Member All Ready Stars – are the most important part of your practice. They dazzle new patients, jump in to help other team members, encourage smiles all around and get the job done right. They light the way for us and make our jobs as Dental CEOs easy, stress-free and fun.

Action step: Make a big deal out of these team members today. Let them know you appreciate them. Here’s how:

  • Write a thank you note.
  • Give public praise at your next Morning Huddle.
  • Give a “spot bonus” – a gas card or movie tickets.
  • Bring in a massage therapist to give 15 minute chair massages throughout the day.
  • Invite someone to lunch today—don’t talk about work, learn about their lives.

“The deepest principle of human nature is the craving to be appreciated.” ~ William James

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