I Can See Clearly Now, the Rain Is Gone!

by Dr. Ron Arndt

Dental Staff Accountability Tips
Why in heavens name do you find Braille on drive-through ATM machines?

I’m still flummoxed. Perhaps the blind can see that which I cannot see.

I fear that’s what we oftentimes do with our employees. We expect them to understand things that we have not helped them clearly envision.

How fair is it to ask our employees to be accountable to their results and performance when we haven’t provided a clear picture of what it is that we are requesting?

Create your picture in words, enthusiasm, and clear language.

(PS – Take a look at my book, Killing the Practice Before It Kills You: How Throwing Out My Business Model Saved My Life, and learn how I set expectations for my team… right after I fired them.)

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