Practicing Gratitude in your Dental Practice

by Dr. Ron Arndt

Last month we celebrated Bosses Day.

Dr. Della Bella's TeamOne of my clients was stunned, startled and star-struck by what his team did for him. They knew the most powerful and predictable people-builders are praise and encouragement.

Dr. Della Bella’s team wanted him to know how much they appreciated him and flooded him with all kinds of acknowledgements. He described it as follows:

A nice surprise awaited me this morning as, unbeknownst to me, it’s BOSSES DAY!!!! It started off with pastries and coffee for our morning huddle. As I went back through the clinical area of the office, EACH treatment room is adorned with Bosses Day balloons and laminated messages taped to each unit. Flowers and balloons awaited me in my private office and gifts – Flat Alex Coasters and a Bosses Flask were presented.

This office has a culture of acknowledgement and they proved that by acknowledging the acknowledger with the effect that Dr. Alex felt loved, valued and appreciated.

ACTION ITEM: What can your team do this month, the month of Gratitude, to unexpectedly thank their doctor for what he/she does on their behalf…and Doctors, what fun ideas might you conjure up to recognize your team mates.

Keep this thought in mind: “All children (and adults) wear the sign: “I want to be important NOW.” Many of our problems with them arise because nobody reads the sign.” What will you do today to read someone’s “I need to be important NOW” sign?

Click on this link to see how the Della Bella team surprised Dr. Alex…P.S. check out the amazing corn beef sandwich.

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