The Power of Expectations

by Dr. Ron Arndt

Dental Staff Communication Tips
I’ve been lucky to be married to a lovely kindergarten teacher for 37 years, Trish.

Before becoming THE DENTAL COACH©, I was in clinical practice in Cleveland, OH. Back then, Trish was one of my best dental practice management teachers. She shared the lessons that she passes on to her kindergarten students: the power of expectations.

Communicating your expectations with exquisite clarity enables people to know what they’re working towards and why.

When we describe a specific outcome and deliver it in a way that is visual and can be measured, this enables the person to understand clearly what is expected of them.

Let me ask you this question: How well are you delivering expectations to your team members so that they can visualize the outcome before they begin working on that project?

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