Ask People What It Is That They need

by Dr. Ron Arndt

The answer is always in the question.

When we take the time to ask team members what they need to do better, they recognize you care about them. Their performance will naturally improve.

Rule number one of providing a good service: It’s all about them, not about you.

Ask your patients what they need, then listen, then as long as it is not illegal, immoral, or fattening– do it!

When we ask, we get.

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