Maintain A High-Integrity Environment

by Dr. Ron Arndt

Dental Practice Champion
There is so much in the news lately about the importance of integrity in institutions and business. The Golden Rule of treating people how you want to be treated, in many ways seems like a thing of our parent’s generation. We are all able to think of a time when we were treated without the proper respect. How did that make you feel? Is that the way you would want any of your team members to feel toward you or a coworker? No way!

Respect breeds respect. And if you don’t show respect to even one individual, you lose respect from all your team members. It is vitally important to show dignity and respect for each person you encounter and in all situations.

  • Enforce appropriate standards. Treating people with respect is not only an important value – in the workplace, it is also the law! Do some research online to learn how to recognize and prevent harassment based on gender, sex, age, race and religion. Train everyone on your team to recognize and report inappropriate behavior. Make sure that all reporting is done in writing.
  • Use Coach Ron’s “Publishing Test”. Not sure if yours or another’s actions could be viewed as inappropriate? Ask yourself: “Would I want this incident to be the subject of a newspaper article tomorrow morning?”
  • Embrace diversity. Does your office reflect the cultural, racial, and age diversity of your community? People like to do business with others like them: so when hiring, draw from a diverse pool of talent. You send a more welcoming message to potential new patients. Bonus: a more diverse team will generate more ideas from different perspectives to help the business grow!
  • Follow the Platinum Rule. Others have different needs and values than you. You show even more respect when you “Treat others as they would like to be treated.”
  • Know that conflict is okay. Disagreements are inevitable when we encourage people to voice their opinion. Address them in an open and positive manner. To the contrary of what most people think, conflict often leads to better, more reasoned decisions.

“The truth of the matter is that you always know the right thing to do. The hard part is doing it.” ~ H. Norman Schwarzkopf

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