How important is it to care about what your patients have to say?by Dr. Ron Arndt
If you answer “YES” to any one of the questions below, then it is important to care about what your patients have to say.
- Do you want your business to grow?
- Do you want more new patients?
- Do you want your patients to come back?
- Do you want to stand apart from the average?
- Do you want to make more money?
Some practices use electronic systems like Smile Reminder or Demandforce to survey their patients, however, if your questions are bland and generic, you will learn very little from your guests. Also, I’ve discovered that many practices fail to pay attention to the survey results. Consider doing an in-office, live survey, crafting practice-specific questions that will provide you with real-time and valuable information that can have a dramatically positive impact on your business. When the survey is complete, compile your responses and share the “learnings” with your patients, along with the ACTIONS you intend to take.
If you would like to receive an electronic version of my Top Ten Tips On How To Do Office Surveys, type “Surveys Top Ten” in the subject line of an email and I’ll send you a copy.