To Grow Talent: Provide One Part of Frequent Feedbackby Dr. Ron Arndt
I know that dentists have best intensions when they offer “constructive criticism.” They hope that a team member will appreciate the information and make positive changes. My, how frequently that is not the case!
Every dentist has had the uncomfortable task of disciplining, correcting or modifying the behavior of a team member. How the communication is delivered determines if it is a positive or negative experience.
When the dentist starts with “Let me give you some constructive criticism”, a barrier is instantly created. The team member immediately goes on the defense and can often feel embarrassed. No chances of the behavioral change happening here.
By approaching a team member with, “May I provide some feedback to you?” or “I have some feedback to offer when you are ready” will open the doors to more effective communication. These simple “re-structuring” points create a positive environment and overcome resistance.