Dr. Ron’s REAL-LIFE Service Blogby Dr. Ron Arndt
I recently took my car to a dealership for routine maintenance (oil change; rotate tires; top up fluids) and walked into a disgustingly filthy reception area that looked like every mechanic who sits on the engine block to eat lunch had sat on every chair. I was afraid to put my elbows on the reception desk that was even more disgusting.
I saw a sign that said: “Committed to Customer Service”
What a lie!
I have taken my business elsewhere. I voted with my feet and pocketbook.
It’s not that way in your office right? Look past the grease and filth example above, where might you be guilty of missing opportunities to dazzle your guests?