They Just Don’t Do What I Say!

by Dr. Ron Arndt

Setting Dental Staff Accountability
It seems to be all the rage in so many dental practices today. Doctors complain that their team members fail to follow through on requests, tasks, and projects.

Clients come to me and ask: “What can I do? They just don’t do what I tell them to!”

The solution rests with clear expectations, followed by accountability. (If you want more instruction on this, check out “Killing The Practice“)

If we don’t explain in clear detail what we want, how we want it and by when we want it, there is no way our team can perform to the level we expect. Would you drive a car with a blindfold? Well, that’s exactly what you’re doing when you fail to tell your team what you want!

I’m not saying it will be easy. Creating a culture of accountability involves change and hard work. This is no place to make excuses, play the blame game, or point fingers. When your expectations are clear, you can hold your team members accountable. When they’re not clear, it’s up to you to change that.

What specific steps are you taking to create a culture of accountability in your practice?

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