Determining The Course – “Treatment Plan” For Your Dental Officeby Dr. Ron Arndt
How many times in the past twelve months have you been faced with an issue related to a team member?
Whether you are setting up a first office or have had an active practice, one of the critical components of a well-run office is a plan for how to deal with office personnel issues. What would it be worth to you to have a “treatment plan” in place that describes in detail, for you and the team, how to handle a particular situation?
This “treatment plan” becomes your Policy Manual. It helps you to avoid misunderstandings and serves as a roadmap to settle employment issues.
In today’s sue-happy legal environment, you risk your business if you fail to have a treatment plan for your personnel policies around hiring, reviews, promotions and terminations. Having a customized policy manual that reflects your unique situation enables to work smarter and be more.
Develop a HR Handbook. List all positions in the practice. For each position, include a list of Competencies, Performance Standards, and Standards of Measuring. Distribute a copy to all team members. Sharing the expectations for every position generates a higher level of commitment from each team member. Ask team members for their input in setting objectives and actions.