Do You Care for, Value & Appreciate Me?by Dr. Ron Arndt
Over the past two weeks, I have received an unprecedented number of calls from dental auxiliaries upset that their doctors don’t appreciate them. They tell me that they are “bustin’ their butt” (exact words from two of them) and yet they get no recognition for the extra effort and, often, not even a Thank You!
My experience has shown that the #1 complaint from dental auxiliaries is not low pay, not boring work…rather, it is a perceived and widespread lack of acknowledgement for what they do and the above & beyond they invest in serving the patients and the practice.
I don’t know if there is something in the water or the unbelievably cold weather that has gripped our country this winter (except for Arizona and the west coast), but I do know this is a real issue in many dental offices.
One hygienist asked me to call her doctor and tell him how his team is about to mutiny on him if he doesn’t at least try to be grateful. When I spoke with this doctor he told me the following: “Hey, you can coach all you want, but these employees are getting the highest wages in the area. They work only four days a week and I pay for their continuing education and health care. That’s enough. They should know I’m grateful so this is a nuisance complaint.” While he is not a client but a friend, this is a real story.
So I have two questions for you:
- What advice would you give one of your friends if he/she responded this way?
- What ways do you recognize and acknowledge your team members that you are willing to share with my readers?