Who Acknowledges the Acknowledgers?

by Dr. Ron Arndt

For years I have listened to my doctor clients as they disappointingly ask me, “My team always wants me to praise and acknowledge them, day in and day out, and yet, how come they never do the same for me?” I can tell, at times, they feel empty, unvalued and unappreciated. (Does this sound like the same comments and feelings echoed by the team?)

tips for building strong dental teamsI know…to some this may sound like some sentimental, non-self-actualized, “woozy” doctor. However, stop for a minute and put yourself in their shoes. They are expected to be on their “A” game every day, have the proverbial smile on the face, always be aware of all the wonderful things the team is doing, and finding every opportunity to pat individuals on the back while acknowledging their performance.

Now, on the other side, the most effective Leaders are on their “A” game routinely, do wear an engaging smile every day, and are catching their team members doing things “right” and acknowledging them liberally.

So, what’s the big deal? I believe we are ALL drowning in information and starving for attention. As our world becomes more digitized and less “human touch,” we must, if we want a successful business and practice, create and live a culture where acknowledgement is the norm. Whether you are the Leader or an employee, anyone too busy to say thank you or who fails to look for opportunities to acknowledge team members will get fewer and fewer chances to say it.

I was recently “gifted” by my clients when they individually offered up positive comments and accolades about their personal experiences with my coaching. The result was a glow of appreciation unmatched and an inspiration to do even more for them.

You may want to ask yourself: “Who can I acknowledge today?” It can be a co-worker, your boss, a spouse, your kids, or even a patient.

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