The #1 Thing Your Dental Office Is Missing: Standardsby Dr. Ron Arndt
Some dentists may be saying, “Coach Ron, that’s not true, I have standards in my office.” Well, how up-to-date are they? Do they take into account the levels of knowledge changes that have happened in your office? What about how technology has changed the way we operate? If they are more than 5 years old, toss them out and start new.
How can you use standards?
Use standards in your dental practice to:
- Establish rules
- Create a basis for comparison
- To promote improvement
- Provide opportunities to learn and improve performance levels
How do you set them?
Explore all areas of your dental practice and develop a set of performance expectations for each. Areas include: Patient Care, Marketing, Finance, Clinical and Administrative. Think about common standards, too, like start times for Morning Huddles, office hours, sterilization procedures, and new patient intake.
Standards should be posted and presented to team members so that everyone enjoys a common expectation of behavior. Ask individual team members to explain various standards and policies’ succinctly to the entire team during a staff meeting.
What happens when you set standards?
Overall stress is reduced and practice income is increased. Could you use more of that in your dental office?
“Don’t live down to expectations. Go out there and do something remarkable.” ~ Wendy Wasserstein